When a customer asks for a checkout link to be emailed — for example, when staff toggle Send link via email in Shopify POS — Checkout Links creates a small record on the link and waits for a Shopify Flow workflow to do the actual sending. This article walks through that workflow: a trigger, one condition, and the Send Checkout Link action.
Before you start
Klaviyo is connected — see Setting up the Klaviyo integration
You've set your email logo and brand colour in Settings > Klaviyo
Shopify Flow is installed on your store (it's free)
Build the workflow
In Shopify, open Flow and click Create workflow
Set the trigger to Metaobject entry created
For Definition, choose Checkout Links
Click Add condition
Set the condition to Send rules is not empty and exists
Click Add action and choose Checkout Links > Send Checkout Link
For the Email field, pick the variable Send rules from the metaobject
For the Link field, pick the Shortcode variable from the metaobject
Configure the email — subject, banner (or remove it), image (or remove it), headline, body text, and button text
(Optional) Toggle whether to show the link items in the email
Save and turn the workflow on
How it fire
Whenever something asks Checkout Links to email a link — like the POS Send link via email toggle — Checkout Links writes a metaobject entry with the recipient email in the Send rules field and the link's Shortcode. That entry trips your trigger, the condition passes, and the action sends the email through Klaviyo using the template you set up.
Check it ran
In Shopify, open Flow and go to your workflow's Run history
Look for a recent run — when it completes, you'll see Send Checkout Link completed
Open your inbox to confirm the email looks right — logo, headline, button, and the link
What's in the email
The email uses the logo and brand colour from your Checkout Links Klaviyo settings, plus the subject, headline, body, and button text from the Flow action. The button takes the customer to the checkout link, with their cart, customer info, and any selling plans pre-filled.
Tips
Save the workflow as a template you can clone — the trigger and condition are the same every time
If the email doesn't arrive, the run history is the first place to look — most issues are a missing field mapping or a paused workflow
Branding (logo, colour) is shared across all sends. To make a one-off email feel different, change the banner or remove the image inside the Flow action
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