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Customer support

How to use Checkout Links with customer support

Updated over 3 weeks ago

Help customers buy faster while providing exceptional support. Give your support team the power to create personalized checkout links in seconds. From pre-filled carts with previous purchases to special discounts - turning every support interaction into a sales opportunity.

Make support more powerful

  • Create personalized carts with one click

  • Add their favorite products as upsells

  • Turn service issues into sales opportunities

How it works

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Benefits for support teams

  • Instant solutions: Create checkout links on the fly during live chats or support tickets

  • Simplified reordering: Help customers quickly repurchase items from previous orders

  • Streamlined problem-solving: Send links with replacement products for defective items

  • Enhanced customer experience: Make buying easier while solving customer problems

Implementation tips

  • Train support staff to identify sales opportunities during support interactions

  • Create templates for common scenarios (reorders, replacements, upsells)

  • Track support-generated checkout links to measure impact on conversions

  • Encourage your support team to personalize recommendations based on customer history

Success metrics

  • Monitor conversion rates from support-generated checkout links

  • Track average order value compared to regular site purchases

  • Measure customer satisfaction scores for interactions that include checkout links

  • Calculate the revenue impact of turning support conversations into sales opportunities

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